Terms & Conditions

0.2     Contacting us.

Contacting us. To contact us, please telephone our customer service team at 07949706562 or email sales@billett-intl.com. How to give us formal notice of any matter under the Contract is set out in clause 14.1.

1.1     Our contract.

This contract is between you and us. The Terms apply to the order by you and supply of goods by us to you. No other terms are implied by trade, custom, practice or course of dealing.

1.2     Entire agreement

The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in this contract.

1.3     English language

Language. These Terms and the Contract are made only in the English language.

1.4     Print or save a copy.

You should print a copy of these Terms or save them to your computer for future reference.

2.1     Ordering goods

Placing your order. By placing your order, you are making an offer to buy the goods specified in the order (Goods) subject to these Terms.

2.2     Input errors

Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

2.3     Receipt of order

After you place an order, you will receive an email from us acknowledging that we have received it. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 2.4.

2.4     Order acceptance

Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

2.5     Cancellation and refund policy

If we are unable to accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

3.1     Images for illustrative purposes only

The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

3.2     Goods, size tolerance

Although we have made every effort to be as accurate as possible all sizes, weights, capacities, dimensions and measurements indicated on our site may vary by up to 2%

3.3     Packaging may vary

The packaging of your Goods may differ from that shown on images on our site.

3.4     Statutory requirements

We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

4.1     Cancellation

You may cancel the Contract, and receive a refund, if you notify us in writing as set out in clause 4.3 within 14 days of your receipt of either:

(a) our email accepting your order

(b) our receipt of your Invoice Payment 

(c) the Dispatch Confirmation

4.2     Cancellation does not apply

However, this cancellation right does not apply in the case of:

(a) Sealed goods

Sealed audio or sealed video recordings or sealed computer software, once these Goods are unsealed after you receive them; or

(b) Mixed goods

Any Goods which become mixed inseparably with other items after their delivery.

(c) Expired goods

Any Goods which have passed their expiration date

4.3     Cancelling the contract

To cancel the Contract, you must email us at sales@billett-intl.com or contact our Customer Services team by telephone on 07949706562. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email to us.

4.4     Refunds for faulty or mis-described goods.

If you have returned the Goods to us under this clause 4 because they are faulty or mis-described, we will refund the price of the Goods and will refund you onto the payment method used by you to pay.

4.5     Returning goods

If Goods have been delivered to you before you decide to cancel the Contract, then you must return them to us without undue delay and in any event no later than 14 days after the day on which you let us know in writing that you wish to cancel the Contract. You can either send them back or hand them over to our authorised carrier. Please contact for our returns address. If we have offered to collect the Goods from you, we will collect the Goods from the address at which they were delivered and will contact you to arrange a suitable time for collection.

5.1     Delivery date

We will contact you with an estimated delivery date, which will be within 30 days after the date on which we email you to confirm our acceptance of your order OR of Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 (Events outside our control) for our responsibilities when this happens.

5.2     Delivery complete

Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order OR collected by you or a carrier organised by you to collect them from us and will be at your risk from that time.

5.3     Ownership of goods

You own the Goods once we have received payment in full, including all applicable delivery charges.

5.4     Liability for failure to deliver

If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

5.5     Failure to take delivery

If you fail to take delivery within 14 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods at our discretion and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods.

Unfortunately, we do not deliver to addresses outside of the UK.

6.1     UK delivery only.

7.1     Prices of goods

The prices of the Goods will be as quoted on our site at the time you submit your order or based upon email quotation. We take all reasonable care to ensure that the prices of Goods are correct at the time when you place your order. However, please see clause 7.5 for what happens if we discover an error in the price of Goods you ordered.

7.2     Prices may change

Prices for our Goods may change from time to time, but any changes will not affect any order you have already placed.

7.3     VAT

The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between your order and delivery, we will adjust the VAT you pay, unless you have already paid for Goods in full before the change in VAT takes effect.

7.4     Delivery charges

The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process or through our email quotation, before you confirm your order.

7.5     Incorrect pricing

We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

Where the Goods’ correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and

(b) Pricing errors

If the Goods’ correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if an obvious and unmistakable pricing error is made and could reasonably have been recognised by you as a mispricing, then in such circumstances supply of Goods may be cancelled without notice and any sums paid refunded.

8.1     Payment methods

You can only pay for Goods through bank transfer.

8.2     Advance payment

Payment for the Goods and all applicable delivery charges are in advance.

Some of the Goods we sell to you come with a manufacturer’s warranty. For details of the terms and conditions, please refer to the manufacturer’s warranty provided with the Goods.

10.    Our warranty for the goods

10.1   Intended for use in the UK only.

The Goods are intended for use only in the UK. We do not warrant that the Goods comply with any laws, regulations or standards outside of the UK.

10.2   Warranty on goods

We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:

(a) Conformity

Subject to clause 3, conform in all material respects to their description.

(b) Free from defects

The product must be free from material defects in design, material and workmanship.

(c) Satisfactory quality

Be of satisfying quality within The Sale of Goods Act 1979

10.3     Subject to clause 10.4, if:

(a) Notifying of non-compliance

you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 10.2;

(b) Examining the goods

we are given a reasonable opportunity of examining the Goods; and

(c) Return goods

we ask you to do so, you return the Goods to us at your cost, we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

10.4   Breach of warranty

We will not be liable for breach of the warranty set out in clause 10.2 if:

(a) Use of goods

you make any further use of the Goods after giving notice to us under clause 10.3;

(b) You are responsible

the defect arises as a result of us following any drawing, design or specification supplied by you;

(c) you alter or repair the Goods without our written consent;

(d) Excluded defects

the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(e) Statutory or regulatory requirements

The Goods differ from their description or specification as a result of changes made in order to comply with applicable statutory or regulatory requirements.

10.5   Warranty liability

We will only be liable to you for the Goods’ failure to comply with the warranty set out in clause 10.2, to the extent that such failure is covered by this clause 10.

10.6   Exclusion of implied terms

The terms implied by sections 12 to 14 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

10.7   Replacement goods

These Terms also apply to any Goods supplied by us to you that are repaired or replaced.

11.1   Liability Includes

References to liability in this clause 11 include any and all liabilities arising under or in connection with the Contract, including but not limited to contract, tort (including negligence), misrepresentation, restitution or otherwise.

11.2   Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(d) Other liability

All other liabilities that cannot be limited or excluded by law.

11.3   Liability

Subject to clause 11.2, we will under no circumstances be liable to you for:

(a) Any loss of profits, sales, business, or revenue.

(b) Loss or corruption of data, information or software

(c) Loss of business opportunity

(d) Loss of anticipated savings

(e) Loss of goodwill

(f) Any indirect or consequential loss

(g) Costs resulting from shelf life expiry

11.4   Liability limit

Subject to clause 11.2, our total liability to you for all losses arising under or in connection with the Contract will not exceed 100% of the price of the Goods.

11.5   No representations, warranties or undertakings

Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings about the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

12.1   Suspend or terminate contract

Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

(a) Breach of contract

you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so;

(b) Late payment

you fail to pay any amount due under the Contract on the due date for payment;

(c) Suspension of business

you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

(d) Financial difficulties

In our reasonable opinion, your financial position has deteriorated to such an extent that it puts in jeopardy your ability to fulfil your obligations under the Contract.

12.2   Rights and remedies

The termination of this contract will not affect your rights and remedies that have accrued as at termination.

12.3   Survival

All provisions of the Contract which expressly or by implication are intended to come into or continue in force on or after termination shall remain in full force and effect.

13. 1   Force majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2   Force majeure

If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) Notification of changes

we will contact you as soon as reasonably possible to notify you; and

(b) Suspension of obligations

Our obligations under the Contract will be suspended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.3   Cancellation due to force majeure

If an event outside our control continues for more than 30 days, you may cancel the Contract by contacting us. If you opt to cancel, we will return any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

14.1   Email included in “in writing.”

When we refer to “in writing” in these Terms, this includes email.

14.2   Communications

Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

14.3   Notice

A notice or other communication is deemed to have been received:

(a) Delivery by hand

if delivered by hand, at the time the notice is left at the proper address;

(b) Delivery method

if sent by pre-paid first class post or other next working day delivery service, at 15.00 pm on the second working day after posting; or

(c) Email transmission

if sent by email, at 9.00 am the next working day after transmission.

14.4   Notice requirements

In proving the service of any notice, it will be sufficient to prove that such letter was properly addressed, stamped and placed in the post and that an email was sent to the specified email address of the addressee.

14.5   Service of proceedings

This clause shall not apply to the service of any proceedings or other documents in any legal action.

15. 1   Assignment and transfer.

(a) Transferring rights and obligations

We may assign or transfer our rights and obligations under this contract to another entity but will always notify you in writing or by posting on this webpage if this happens.

(b) Assignment and transfer

You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

15.2   Variation of contract

Variation. Any variation of this contract must be in writing and signed by you and us (or our respective authorised representatives).

15.3   Waiver

‘Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.’

15.4   Severability

If any court or relevant authority decides that any of the severance provisions are unlawful or unenforceable, the remaining provisions will remain in full force and effect.

15.5   Third party rights

Third party rights. This Contract is between you and us. No other person has any rights to enforce its terms.

15.6   English law and jurisdiction

Governing law and jurisdiction. This contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this contract to the exclusive jurisdiction of the English courts.